Dehradun: A gift to the citizens in the new year, the municipal call center will start from today

Mayor Sunil Uniyal Gama will inaugurate,

will be able to lodge complaints for 24 houOn the New Year,

the Municipal Corporation has handed over the call center (0135-2719100) to the Inmates. Which will start on Wednesday. Mayor Sunil Uniyal will inaugurate the Gama Call Center. Through this, the residents will be able to register their complaints 24 hours. The call center will have 30 employees.

The Municipal Corporation had been trialling the call center at Subhash Road for the past 10 days, which was successful. Now people of Doon will be able to register their complaints from Wednesday. Talking about the present time, there was no such arrangement of the corporation, where all the complaints could be heard at the same place.

In view of this, the Municipal Corporation decided to start a helpline. The call center will have three shifts, 10 employees will be deployed in each shift. After lodging complaints at the call center, they will be transferred to the respective sections of the corporation.
This is how work will be done
People will register their complaints in the call center through phone. After this, the staff posted there will transfer the phone to the concerned officer and talk directly if required. The system will also have a complaint number. With this, his followup can also be taken from time to time.

Goshala will shift after seven
Goshala has been built in Selakui on behalf of the Municipal Corporation. On the lines of Mathura, there is a system of keeping 500 cows in this gaushala. It will be launched after January 7.

Time limit for redressal of public grievances
Grievance Redressal Deadline
Drain cleaning 6 hours
Bad or no street light 12 to 24 hours
Stray animal 4 hr
Cleaning of big drain 3 days

In order to have a timely solution, the Municipal Corporation has set up its call center. Now people will not have to go round the corporation to register their complaint. People can lodge their complaints through call centers. At the same time, the deadline for redressal of complaints has also been fixed.
-Sunil Uniyal Gama, Mayor